Zebet Privacy Policy

At Zebet, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at www.zebet.nl. We are operated by ZEbetting & Gaming Nederland B.V., and we are fully licensed by the Netherlands Gambling Authority under reference number 1600. By registering an account, using our services, or accessing our website, you agree to the practices described in this document. We encourage you to read this policy carefully to understand your rights and how we handle your data.

Who We Are

Here at ZEbet, we are a legally operating sports betting platform serving players in the Netherlands. Our operator, ZEbetting & Gaming Nederland B.V., holds a valid sports betting license issued on February 16, 2022, by the Netherlands Gambling Authority. We operate under Dutch law and are committed to full compliance with all applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the Dutch Implementation Act (UAVG). When we refer to "we," "us," or "our" throughout this document, we mean ZEbetting & Gaming Nederland B.V. as the data controller responsible for your personal information.

Information We Collect

When you interact with our platform, we may collect the following categories of personal information:

Registration and Account Data

• Your full name, date of birth, and nationality
• Your email address, phone number, and residential address
• Username, password, and account preferences
• Identity verification documents required by Dutch law and our license obligations

Financial and Transaction Data

• Payment method details, including iDeal, Visa, and Mastercard information
• Deposit and withdrawal history, including amounts and timestamps
• Records of your minimum deposit and withdrawal activities (minimum €10)
• Details related to pending payment periods and cashout processing

Behavioral and Technical Data

• Your betting activity, wagering history, and use of features such as Zebet cash out
• Device information, IP address, browser type, and operating system
• Log data, session duration, and pages visited on our site
• App usage data if you use our iOS or Android mobile application

How We Use Your Information

At ZEbetting & Gaming Nederland B.V., we use your personal data for specific, lawful purposes. We never sell your data to third parties for marketing purposes. Below are the primary ways in which we process your information:

• To verify your identity and comply with our licensing requirements as a legal operator in the Netherlands
• To manage your account, process your deposits and withdrawals, and provide customer support
• To deliver our services, including sports betting, limited casino games, and our Zebet app experience
• To administer bonuses and promotions, including the welcome bonus, ZEpoints loyalty program, Combo Boost, Daily Super Odds, and the Friends Bonus
• To detect and prevent fraud, money laundering, and other illegal activities
• To fulfil our responsible gambling obligations and monitor for signs of problem gambling
• To send you service-related communications and, where you have consented, promotional messages
• To improve our platform, optimize the Zebet mobile app, and enhance user experience

Legal Basis for Processing

We process your personal data on the following legal grounds under the GDPR:

• Contract performance: Processing is necessary to provide our services and manage your account
• Legal obligation: We are required to collect and retain certain data under Dutch gambling regulations and anti-money laundering laws
• Legitimate interests: We process data to protect our platform, prevent fraud, and improve our services
• Consent: Where required, we will ask for your explicit consent before processing your data for marketing or optional features

Cookies and Tracking Technologies

Our Zebet platform uses cookies and similar tracking technologies to ensure the proper functioning of our website and to improve your experience. These technologies help us remember your preferences, analyze site traffic, and deliver relevant content. You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our services, including your ability to log in or access betting features.

Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. However, we may share your information with selected third parties in the following circumstances:

• Service providers: Including payment processors (iDeal, Visa, Mastercard), odds data providers (Betradar, Betgenius), IT infrastructure partners, and customer support tools including WhatsApp
• Regulatory authorities: We may be required to share data with the Netherlands Gambling Authority or other government bodies as part of our legal obligations
• Fraud prevention agencies: To protect our platform and users from fraudulent activity
• Affiliate partners: In connection with our affiliate and partnership programs, only the minimum necessary data is shared

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws. Under Dutch gambling legislation, we are typically required to retain account and transaction records for a minimum of five years following account closure. Once the retention period has expired, we securely delete or anonymize your data.

Your Rights Under GDPR

As a resident of the Netherlands and as a user of our platform, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: In certain circumstances, you may request that we delete your data
• Right to restriction: You may ask us to limit how we process your data
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on our legitimate interests
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our customer support team via WhatsApp, through our contact form on www.zebet.nl, or by calling 070 3380 365. We will respond to your request within 30 days as required by law.

Security of Your Data

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. Our security practices include encrypted data transmission, secure server infrastructure, and strict internal access controls. While we take all reasonable steps to protect your data, no system can be guaranteed to be completely secure. We encourage you to use a strong password and keep your Zebet login credentials confidential.

Children's Privacy

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we discover that a minor has registered an account, we will immediately suspend access and delete all associated data. Age verification is a mandatory part of our registration process under our Dutch gambling license.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our platform following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, we encourage you to reach out to us directly. You can contact our support team via WhatsApp chat, through the contact form available on our website, or by calling our helpline at 070 3380 365 during weekday business hours. If you are not satisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl.